Salon & Spa Director - Lacey

For over 50 years, Gene Juarez Salons and Spas have brought industry leading services and products to communities in Western Washington.  This Fall, Gene Juarez will expand to a new location in Lacey at Hogum Bay Town Center and is building a team to expand our award-winning legacy.  The Salon and Spa Director provides hands-on leadership, business development, employee coaching, and guest support alongside the on-site team.

Salary range: $65,478 - $79,229, with sales-based bonus potential.
 
What you'll do:

• Build and develop a local market for the salon and spa.  The Director is involved in building community for the team and the business, partnering with business associations and local groups to create brand awareness and give back to the local community
• Cheer and coach our artists and support team. Our management teams are focused on building up artists and support staff teams through connecting, training, and coaching.
• Implement business strategy. You will oversee your location’s expenditures and KPIs to ensure goals are being met.
• Cultivate a positive salon culture. The Director leads the charge in ensuring our workplaces emphasize teamwork and belonging, all employees feel respected and where contributions from all levels of the team are valued.
• Grow guest relationships. In addition to welcoming and assisting our guests at the desk, management is also called upon to professionally resolve more complex guest situations.
• Execute critical operational processes. You will oversee the schedule and staffing needs, manage time off requests, interview and train new employees, and assist departing employees.
• Ensure a welcoming environment for our guests to enjoy.  We value leadership by example. Management is always willing to step in to assist with salon operational processes and housekeeping tasks.
• Collaborate with leadership. You will have the opportunity to regularly connect with leadership and discuss improvements and innovation in our industry.  

• Previous successful management experience in a fast-paced, guest-oriented environment with strong understanding of business financial metrics 
• Demonstrated experience building community within a small business or a school/community association
• Experience specific to salon & spa environments
• Experience hiring, managing, and mentoring employees
• Ability to grow and develop a team
• Strong confidentiality
• Adept multi-tasking skills and the ability to goal-set and execute tasks efficiently
• Excellent verbal and written communication skills
• Skill in absorbing and sharing information clearly and constructively
• Strong social awareness, empathy, and problem-solving skills
• Resilience and the ability to respond professionally to situations in-the-moment
• Know how to anticipate the needs of guests and exceed expectations
• Knowledge of employment practices pertaining to managing employees
• A team-player mentality

• This position involves a lot of being on your feet, whether that's standing or walking around. Accommodation may be available for those with disabilities.
• We may need you to lift moderately heavy objects from time to time. We need you to be able to lift up to 35 lbs. without assistance, and up to 50 pounds with assistance.

 
This is a full-time, salaried position. Full-time employees and qualified dependents are eligible to participate in the company’s medical, dental, vision, and basic life and AD&D insurance plans. Employees may also participate in Flexible Spending Accounts, elect long-term disability insurance and enroll in our company’s 401k plan.
 
This position is eligible for 8* paid holidays. This position offers 160 hours of PTO in the first year (80 hours at hire, and 80 hours at 6 months). This position also offers 8 floating holiday hours each calendar quarter.
This position is eligible to earn a quarterly bonus based on meeting performance goals, up to 5% of annual salary each quarter. 
 
*8 paid holidays contingent on working a 5-day per week schedule.

As part of our standard hiring process for new employees, employment with Gene Juarez Salons & Spas will be contingent upon successful completion of a background check. Gene Juarez Salons & Spas is an equal opportunity employer.